When I login, why am I receiving a pop-up message that says "This user is already logged in"?
At Gold Comet "session management" is part of our commitment to security. If you close your browser or close a browser tab without utilizing the Gold Comet logout button, Gold Comet still manages your logged in session. If you re-open your browser and try to log back in, Gold Comet recognizes that you did not completely logout and notifies you that there is still an active session. If you have closed your browser, you can simply choose the option to "Logout of your current session and start a new one". If the session time has passed, Gold Comet will automatically log you out and you will not see the pop-up message.
How do I sign up for a Gold Comet account?
You can find step-by-step instructions on creating a new Gold Comet account by reading our Create An Account page.
What is the difference between my password and my passphrase?
Your password is used to login to the Gold Comet messaging system. Your password can be changed by you at any time. Your passphrase, which is never stored by Gold Comet, is your unique creation which allows you access to your encrypted data and enables you to send encrypted messages.
Can I change my password?
Yes, you can change your password.
Gold Comet users can change their password by signing in to their existing account using the Gold Comet webmail interface (https://Gold Comet.com or https://Secure.GoldComet.net). Then under Profile Options>Password you may change your password. Gold Comet recommends you change your password frequently (at least every 90 days).
Can I change my passphrase?
Yes, you can change your passphrase.
However, IF YOU CHANGE, FORGET OR LOSE YOUR PASSPHRASE, YOU WILL NOT BE ABLE TO RETRIEVE ANY MESSAGES STORED WITH THAT SPECIFIC PASSPHRASE on Gold Comet servers.
Can I change my username?
No. The only way Gold Comet users can have a different username is to register for another Gold Comet account. Users should choose unique usernames that they will remember. PLEASE NOTE, IF YOU FORGET OR LOSE YOUR USERNAME, YOU WILL NOT BE ABLE TO RETRIEVE YOUR MESSAGES OR FILES STORED on Gold Comet servers.
Not receiving your Login Authorization Code or Message Alert in your non-Gold Comet email Inbox?
Please check your Spam folder. Your email provider may be utilizing rigorous Spam filtering. If this is the case, simply drag the Gold Comet email notification into one of your primary email folders. This should notify your email provider this is an email from a trusted source.
Where did my attachment go?
Attachments within the Gold Comet messaging system are different for members and guest users.
Members may send to and receive from other members Microsoft Office products, .pdf documents, docx documents, and jpg documents. As a member these documents can also be sent to a guest user.
However, a guest user does not have the same permissions to send documents to a member. Due to our email security posture, a guest user cannot send images, macros, hyperlinks, imbedded images, a pdf with hyperlinks or other items which Gold Comet deems a potential security threat to the messaging system. To be able to send these documents, the guest user would need to upgrade their membership.
Do I get notified if I have a Gold Comet message?
Yes. You will receive an Alert to your phone or email address (whichever you have chosen as your primary contact in your profile) that notifies you a Gold Comet message is waiting in your Inbox.
How do I delete all the messages in my Trash folder?
First, go to your Trash folder and click any message to view the message. Next, click on the Options Tab and select Delete All From Trash. You have now deleted all the messages in your Trash folder.
How do I renew/extend my subscription(s)?
Thirty days prior to your plan's expiration date, you will start receiving e-mail renewal notifications. You must login to your Gold Comet account, go to Options and select "Plan - Upgrade/Renew your account plan" and provide your current credit card information for renewal processing. Gold Comet does not save or store your credit card information.
How do I cancel my account?
If you do not want to renew your account before your plan's expiration date, the account will be cancelled until such time as a renewal payment is made. If the account is not renewed within 14 days after the expiration date, the account will be deactivated. After an account has been deactivated for one year, it will be completely removed from the Gold Comet system. If you want to cancel your account prior to the renewal period, please contact us at email@example.com.
Can I send a message to anyone from my Gold Comet account?
Yes. As long as they have a valid email address.
Can I send encrypted messages to anyone using Gold Comet?
Yes. All Gold Comet messages are encrypted.
Is there a restriction on the size of attachments I can send/receive?
Users can send attachments of up to 40 megabytes.
How secure are Gold Comet messages and attachments?
All Gold Comet communications are encrypted with industry standard 256 Bit encryption in accordance with the Gold Comet patent. To add to this security using our patented dynamic encryption method, each message is created/stored using its own unique key. Messages and attachments are secure because they never leave the Gold Comet messaging system.
How do I access Gold Comet messaging?
Gold Comet is accessible via almost any computer using a compatible web browser.
- Visit www.GoldComet.com
- Bookmark the page for easy access in the future.
- Login using your full email address and password.
How can I eliminate spam without blocking legitimate e-mails?
Gold Comet lets you control what e-mails are allowed to enter your Inbox through the use of an approved sender list (Whitelist). All other senders are Blocked. This feature keeps your inbox 100% spam free while ensuring that you do not block legitimate client messages.
Why can't I login to my Gold Comet account?
If you are using Internet Explorer and you cannot log into your account, you may have "Content Advisor" turned on. To check and see if you have this feature enabled click on "Tools --> Internet Options". Then click on the "Content Tab". Under the "Content Advisor" section click on "Disable". If your only option is "Enable" then you currently do not have "Content Advisor" turned on.
A word about Subpoenas.....
Gold Comet collects a minimal amount of information regarding our clients, to include first and last name, email address and telephone number. This information is used to verify your identity and existence when initiating a Gold Comet Messaging account. If Gold Comet receives a legitimate court order to provide information relating to an account, we will provide only the limited information we collect relating to the opening of an account and if requested, the encrypted information located within an account. Gold Comet Messaging does not collect or store your passphrase information and we have no access to your encrypted data, nor do we have a way of un-encrypting your data. Only the account holder has that capability.